Privacy policy
All content on this Internet site is owned or controlled by Lenbrook Industries Limited (“Lenbrook”). The use of “We”, “Our” and “Us” also refers to Lenbrook Industries Limited. Lenbrook provides access to and use of our Web site subject to the following Privacy Policy.
Lenbrook is the authorized reseller and vendor of record for all sales made through this website. Lenbrook uses Shopify to power our online store. Shopify manages personal information you provide during the order process, in accordance with their Privacy Policy which is available here: https://www.shopify.com/legal/privacy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lenbrook-canada-solutions.myshopify.com (the “Site”). This privacy policy should be read in conjunction with our Terms of Service.
The Site collects two types of information from you:
- Information you provide to us
- Information our Site gathers automatically
Information you provide
When you make a purchase or attempt to make a purchase through the Site, Shopify collects certain information from you, including your name, company name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
We refer to this information as “Order Information”.
Shopify provides Lenbrook with your contact, sales and payment information, shipping instructions, and whether you would like to receive future marketing information.
Lenbrook uses this information to arrange for shipping, to fulfill our warranty obligations for items you have purchased from us and to provide you with marketing information if requested.
Information our Site gathers automatically
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- “Usage Tracking” - Lenbrook welcomes everyone to search and use the site without charge to view our products and services. As you browse the web-site we automatically record the Internet address of your computer (not your e-mail address) and other standard tracking data to track the number of visits to our web site, the parts of our site that are most frequently visited and the average time spent on the web site.
Lenbrook uses this information to:
- evaluate interest in various products and services;
- measure the use of our sites; and
- generally improve the content of our web site
You should know that usage tracking data is not associated with individually identifiable or personal information and does not reveal anything personal about you.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
Lenbrook uses the Order Information that Shopify collects to fulfill any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
If you provide Lenbrook with your email or other contact details, we will ask you if we can use it to send you updates on the latest products and services. If you do not want us to contact you, you may decline to receive this information and we will respect your wishes. If you do not decline to receive this information, we may use the information that you have given us to inform you about our products and services.
Regardless of your choice, you may, at any time, request to discontinue receiving information about products or services by contacting our Privacy Officer and informing us of your preferences.
Lenbrook uses the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Any third-party display advertisements shown on our site may collect user information if you click or follow their instructions. We do not control any data collected voluntarily or involuntarily through these advertisements. You should investigate the privacy policies of any advertised site if you have concerns about its collection and use of user information.
We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may provide your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Email Marketing
Should you choose to opt-in to Lenbrook’s email campaigns, you can do so upon check out. At any time, you can choose to opt-out by following the “unsubscribe” link within the email.
Do not track
Please note that Lenbrook does not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through the Site, Lenbrook will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
Lenbrook may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Protection of Children Online
It is our intention that the Lenbrook web site be used by adults. Children should always ask their parents or guardians for permission before sending personal information to Lenbrook or to anyone else. We encourage parents to take an active role in their children’s use of the Internet. No information should be submitted to or posted by visitors less than 16 years of age without the consent of their parent or guardian and Lenbrook will not knowingly send direct mailings, including email or other correspondence to anyone under the age of 16.
Security and Encryption
Lenbrook protects customer data we collect by storing it on password and firewall protected servers using encryption technologies to protect against unauthorized access.
While Lenbrook uses reasonable endeavors to provide a secure contracting environment it cannot guarantee the absolute security of information and you agree to assume the security risk for the information you provide on this site.
We urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet.
Links
This site contains links to other web sites and Lenbrook has no control over the content of third-party sites and is not responsible for the privacy policies of such sites, or for any information contained on those sites. We encourage you to review the privacy policies of such third-party sites prior to disclosing any of your personal information.
Privacy Policy and Terms of Use
This Privacy Policy co-exists with our Terms of Use. Together these govern the general web site practices of Lenbrook. We encourage you to familiarize yourself with these policies.
Acceptance and Consent
By using this web site, you signify acceptance and agreement with this Privacy Policy and the Terms of Use. If you do not agree with any one or more of our terms, please discontinue use of this site.
By submitting information, you consent to the collection, use, disclosure and retention of that information for the purposes described to you at the time of collection, or as outlined in this Privacy Policy.
If you have questions or concerns about your personal information or if you wish to stop receiving information about Lenbrook products or services or have your comments removed from our guestbook, please contact us in writing at:
Lenbrook
Attention: Privacy Officer
633 Granite Court
Pickering , Ontario , L1W 3K1
Or by e-mail at privacyofficer@lenbrook.com
Telephone: 1-905-831-6555, Ext. 4417
Updates and Contact
This Privacy Policy was last updated on August 9, 2019. Lenbrook reserves the right to update this Privacy Policy and the Terms of Use from time to time. Please check our pages periodically for changes. Your continued use of the Lenbrook site following the posting of changes means you accept the changes we make. If you have any comments or questions regarding this Privacy Policy or the Terms of Use, or if you have any issues regarding your personal information maintained by Lenbrook, you may contact the Privacy Officer at the address noted above.