Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Refunds (if applicable)

To be eligible for a refund, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@lenbrookcanadasolutions.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged within the 14 day policy period.  If you need to exchange it for the same item, send us an email at orders@lenbrookcanadasolutions.com and you will receive a Return # (see return process below).

 

Return Process

To process a return you will require a Return #. To obtain a Return # please email the following information to orders@lenbrookcanadasolutions.com:

• Your name
• Your address
• Your phone number
• Product to be returned
• Reason for return
• Order #

 

Shipping

To return your product and once you have obtained the Return #, you should mail your product to: Lenbrook Industries Limited, 633 Granite Court, Pickering ON L1W 3K1, Canada with the Return # clearly visible on the package.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.